I want to konw how can be a friends with the clients ?

I am aways trying  to help my clients with all effort ,

Last time ,a clients was unhappy with us ,for our boss need 2.500RMB for the client's requirement of changing the products ,the client have changing several times already .I just In a dilemma.I don't know how to communicate with the clients ,I am trying to tell the clients tactfully,but failed .Once he heared of adding moeny he was angry .

I feel very sorry about this .What I can do ?

Please noted the purpose of business is to make every party happy, so be patient to your customer and explain in more detail his extra requirement means something or some costup for his best choice.

if it is the understanding issue between you and customer  that caused the delivery problem i.e wrong goods, short goods , your company or your boss may bear the responsibility to change the right goods to your customer.

Once your customers feel that you are very honest and trustful, they may also understand your situation. 

One most important thing is to clarify clearly the specification and critical business terms such as price, shipping term, delivery time before fulfillment of order  , or else trouble will occur any time. so do the right thing firstly , then do the thing in right way.

That's my suggestion to your situation and hope you can get it.

any more communication, please add jerry.3698@hotmail.com for chatting.

jerry ,

thank you for your kindly suggestion.

I learn more from you .

I will add you to MSN friends