This is Jude from ECVV Overseas Service Team.
Once you’ve detected a fraud, you may send us a complaint. The complaint should be sent in one week with:
1) the name of the company in question and its link on Ecvv.com;
2) details about goods, sum, when you paid and when you found yourself defrauded;
3) complete email messages sent and received during the transaction, including notices from Ecvv.com and messages from the company’s registration email address (specified by the company during its registration on Ecvv.com), to testify the mentioned company is no other than the company you contacted;
4) the proof of the payment you have made.
Please notice we will not handle your complaint in the case:
1) the goods are much cheaper than they are on the market;
2) the consequences are due to payment conditions rather than goods.
3）the goods are damaged or not the goods you ordered(Normally, your signature means you accept the goods in the package, so if your order is delivered by postal system such as DHL, UPS, FedEx, TNT, EMS or others, BEFORE you sign the shipping document, please open the package and carefully check the goods. You can refuse to sign for the package if the goods are damaged or not the goods you ordered. And then contact suppliers to resolve the problem.)
Any further question, please send email to support@ecvv.com.
Best regards! |